Shipping policy

Last updated: August 23, 2026

Thank you for shopping with ZOLESTRA.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

Shipping Times

Once your order has been shipped, estimated delivery times are:

  • UAE: 7–12 business days
  • Europe: 8–15 business days
  • North America (Canada & Mexico): 10–15 business days
  • South America: 15–25 business days
  • Asia: 8–15 business days
  • Africa: 15–35 business days
  • Remote or Rural Locations: 20–45 business days

Please note that delivery times are estimates only and may vary depending on customs clearance, local courier delays, weather conditions, peak seasons, public holidays, and other factors beyond our control. Some destinations may require additional transit time.

Shipping Availability

We currently ship only to destinations supported by our logistics and fulfillment partners. If an order is placed for a location that cannot be serviced or shipped to, ZOLESTRA reserves the right to cancel the order and issue a full refund to the original payment method.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take up to 48 hours to become active.

Incorrect Shipping Information

Please ensure that your shipping address is entered correctly at checkout. ZOLESTRA is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at:

zolestrasupport@gmail.com

We will work with the shipping carrier to help resolve the issue.

Contact Us

If you have any questions regarding shipping, please contact us at:

zolestrasupport@gmail.com